Returns and Exchanges

To return an item, please give us a call at 800-573-5282 or send an email to info@javaestate.com with the following information:

  • Customer name
  • Product name
  • Reason for return
  • Action desired - i.e. return, exchange, account credit

A 25% restocking fee may be applied depending on reason for return. Once we receive your email, we will call to follow up. Your satisfaction is our number one priority. When the product is received back in our warehouse, we will issue account credit.

Mistakes and Damages

What happens if an item is damaged in shipment or the incorrect item was shipped? We hope that this will not happen, but if it does, please give us a call at 800-573-5282 or send an email to info@javaestate.com and we will work with you to correct the situation.